Terms of service

GENERAL TERMS AND CONDITIONS

1. BASIC INFORMATION AND APPLICATION OF THE TERMS AND CONDITIONS
The General Terms and Conditions of Business (hereinafter referred to as the "Terms and Conditions") set out the terms and conditions for the purchase and sale of goods and services in the Kiddo World online shop, accessible at the following link: https://www.kiddo-world.si/, which is owned by Alma Trade d. o. o. (hereinafter referred to as the "Online Shop" or the "Provider").
Identity: Alma Trade d. o. o.
Legal representative: Aljoša Zorman, Director
Business address: Brodišče 9, 1236 Trzin Slovenia, EU
Registered number: 8102279000
Tax number: SI 20992882
VAT: YES
IBAN: SI56 1010 0005 9725 223 (INTESA SANPAOLO d.d.)
SWIFT: BAKOSI2X
Established: 04.12.2017
Registration authority: District Court of Ljubljana, Slovenia, registered under Srg 815175000 on 04.12.2017.
E-mail: info@kiddo-world.com
Website: https://www.kiddo-world.si/
Each Buyer is obliged to provide the requested data at the time of placing the order, which is processed and stored in accordance with Slovenian legislation (personal data protection is regulated in a separate document available here). These Terms and Conditions apply to both Buyers who are natural persons and legal entities, whereby the withdrawal provisions and the guarantee for the conformity of the goods only apply to consumers (natural person who acquires or uses the goods for purposes outside his/her professional or gainful occupation).
The Buyer accepts and agrees to these Conditions in full when he confirms that he has read them in a specific box before placing the order. These Conditions also form an integral part of the contract of sale between the Buyer and the Provider for the Products purchased by the Buyer from the Online Shop.
2. CONSUMER PROTECTION
The Online Shop operates in accordance with the Consumer Protection Act (ZVPot-1), and we are also bound by at least the Code of Obligations (OZ) and the Electronic Commerce on the Market Act (ZEPT). In cases where the Terms and Conditions do not specify the terms and conditions, the statutory provisions shall automatically apply.
3. PRICES
The prices of the products in the Online Shop are indicated in euros (EUR) and are valid at the time of placing the order and have no predefined validity. The prices are inclusive of VAT. The prices of the products are exclusive of the costs of postage or processing of the order. The contract of sale between the supplier and the buyer is concluded at the moment when the buyer receives notification by e-mail that the order has been accepted. From that moment on, all prices and other terms and conditions are fixed and apply to both the Provider and the Buyer. Promotions and discounts are defined in the Online Shop and apply to the highlighted products for a specific period. Promotions and discounts are exclusive and not cumulative. By confirming the purchase, the Buyer undertakes to pay for the order.
4. PROMOTIONAL CODES
The Provider may from time to time offer a promotional code to Customers which is valid for individual Products, a group of Products or the entire purchase, depending on the individual promotional code and the terms and conditions applicable to each promotion. The promotional code may be obtained, for example, through a code generated by influencers, at the time of a volume purchase, by e-mail, on a card received in a shipment, on Facebook or Instagram, depending on the promotion itself. The promotional code can be entered by the customer in the relevant field of the online shop, and only one promotional code can be used per purchase. The promotional code will be automatically deducted from the value of the order. All promotional codes are time-limited and have an expiry date next to them. In the event that the customer uses a promotional code and the order is subsequently cancelled at his/her will, the customer has withdrawn from the contract or the promotional code is no longer valid, the promotional code can no longer be used. The promotional code cannot be exchanged for cash.
5. TYPES OF USERS
By registering once in the Online Shop via e-mail, the visitor becomes a guest and by confirming his registration in the Online Shop, he becomes a member. Both the Guest and the Member (hereinafter referred to as the User) acquire the right to make purchases in the Online Shop. The visitor can register as a member and register as a guest online.
When registering as a member of the Online Shop, the visitor will be provided with a username identical to the visitor's e-mail address and a password. The username and password unambiguously identify and link the member to the data entered.
The registered user is also responsible for the protection of his/her personal data by ensuring the security of his/her username and password. In the event that the registered user becomes aware of any misuse or other interference by a third party with his/her user account, he/she should immediately notify the provider at info@kiddo-world.com in order to suspend the user account and thereby prevent further misuse.
6. ORDERING AND CONCLUSION OF THE CONTRACT
Ordering of products is carried out via the Internet 24 hours a day, 365 days a year. The Customer selects and orders products which are classified into individual sales categories. Orders are accepted in the Kiddo World online shop, which can be accessed at the following link: https://www.kiddo-world.si/. We reserve the right to disable the online shop, to prevent access to the online shop due to technical or other problems or maintenance, which also implies the impossibility of using the online shop. In the event of technical problems with the online shop, we reserve the right to cancel orders placed and affected by the technical fault. In the event of cancellation of orders, we will notify you as soon as possible and inform you of the next steps.
The purchase contract between the provider and the buyer is concluded in the Online Shop at the moment when the provider sends the buyer the first e-mail confirming his/her order. The contract of sale (i.e. the first e-mail about the status of the order) is stored electronically on the Provider's server and is available to Consumers upon their written request.
After each order has been placed, the customer receives an e-mail notification that the order has been accepted. It contains all the details of the purchase made by the customer.
7. DESCRIPTION OF THE TECHNICAL PURCHASING PROCESS
The consumer successfully completes the order placement following 4 basic steps in the purchase process. To successfully add the product to the basket of the online shop, the consumer presses the "Add to basket" icon and the product is placed under the online shopping basket at the same moment. If you wish to proceed with the purchase, you can the consumer selects the "Go to basket" option where he/she can continue the purchase by clicking on the "Continue purchase" button or complete the purchase by clicking on "End purchase".
The steps in the purchase process are as follows. In the basket, the consumer can view the contents of the basket, the quantity of the selected products, the amount excluding VAT, the savings and the payment including VAT. The consumer continues the purchase process by clicking on the "Information" button. In the second step of the purchase process, the consumer completes the purchase as "Express checkout" via the PayPal platform or enters the details for the delivery address. In this step there is also the possibility to redeem the promotional code. The consumer continues the purchase process by clicking on the 'Delivery' button. In this step, the delivery method is selected. The process then continues to "Payment". In this step, the consumer selects the payment method and completes the purchase process by reviewing the order. The 'Order overview' shows the products in the order, the quantity of products, the price of the products, any discounts applied and the consumer's address.
When the order confirmation is clicked, an automated message is triggered and displayed on the consumer's screen. In this message, the consumer receives a thank you for the order, contact information in case of further questions about the order.
The consumer has the possibility to change both the products in the basket and the personal data at any time. In the "Basket" step, the consumer can delete the products he has placed in the basket by pressing the "basket" icon. By clicking on the 'Continue shopping' link, the consumer can select additional products in the online shop to correct the error regarding the goods ordered. The consumer may correct the personal data entered at the time of data entry at any time during the order process. This is done by pressing the browser back arrow.
8. PAYMENT METHOD
The Online Shop provides the following payment methods:
a) Cash on delivery
Cash on delivery is payment in cash at the time of collection of the package. In this case, you hand over the cash to the courier of the delivery service that delivers the parcels for us and the delivery service will make the payment for you. The delivery service may also charge a fee for the payment.
b) PayPal
You can make a payment using an active PayPal account or by simply entering your credit card details on the PayPal website, where you will be redirected by our system. PayPal allows you to use the service even if you do not have an account with them.
c) By credit card via Mollie
Please select the appropriate payment card from the list. Maestro, Mastercard, Visa, American Express. To use payment cards, check with your bank if the card you want to pay with has the online payment function enabled.
d) Via payment systems
Payments can be made via Klarna, Przelewy24, Apple pay, Google pay, Sofort, Giropay.
After delivery and payment of the ordered items, the provider will also send an invoice to the buyer's e-mail address. The invoice shall contain a breakdown of the price and all costs related to the purchase. It is the Buyer's responsibility to verify the accuracy of the information before placing an order.
Depending on the payment method chosen, the Buyer may incur additional costs (e.g. payment of additional commission, depending on the payment service provider) which are not included in the price. The Buyer may be charged for the payment method by bank transfers are thus charged bank transfer fees, which depend on the amount charged by the buyer's bank.
9. POSTAGE AND DELIVERY
The Online Shop allows sales and delivery in the territory of the Republic of Slovenia, as well as in the other countries listed below. Delivery costs are payable or free of charge in the case of orders over € 40 or in the case of certain promotional activities of the Online Shop.
Products in stock are dispatched during working days (exceptions: public holidays or unforeseeable events).
Items can only be collected via the delivery service. The buyer is responsible for delivery and return. The delivery price is indicated during the order itself. All shipments will be sent by registered mail and can be tracked using the code you will receive with your confirmation of shipment.
10. DELIVERY DEADLINE
The delivery time for items in stock is usually 1 - 3 days from the date of order.
If the delivery time is exceptionally longer, we will inform you within the next 48 hours. For products not in stock, the delivery time is longer, up to 14 days.
11. WITHDRAWAL FROM THE CONTRACT AND RETURN OF NEW PRODUCTS
In the case of distance purchases (online purchases), the consumer has the right to withdraw from the contract without giving a reason and return the product within 14 days of purchase or receipt of the product. The withdrawal from the order/contract (declaration on the link) must be sent in writing to the business address Itrendy d.o.o, Pelechova cesta 15, 1235 Radomlje, Slovenia, specified in the Basic Information section or by e-mail to info@kiddo-world.com. The statement sent by the Consumer must clearly indicate that he/she is withdrawing from the Online Shop. It must also be accompanied by the invoice number. The direct cost of returning the goods shall be the only cost incurred by the Customer in connection with the withdrawal from the contract.
In the event of withdrawal from the contract, the Company shall refund all payments received immediately or, at the latest, within 14 days of receipt of the notice of withdrawal and of the returned products that are the subject of the contract. The company shall return the payments to the consumer by the same means of payment as used by the consumer, unless the consumer has expressly requested the use of another means of payment and unless the consumer bears no costs as a result. The company may withhold the reimbursement of payments received until the consumer has taken delivery of the returned goods or until the consumer has provided proof that he has sent the goods back. If the consumer has already received the goods and withdraws from the contract, he shall return or hand them over to the firm or to a person authorised by the firm to collect them immediately or at the latest within 14 days of notification, unless the firm offers to collect the returned goods itself. The consumer shall be deemed to have returned the goods in time if he sends them before the expiry of the 14-day period for return.
The consumer shall be liable for any diminution in the value of the goods if the diminution in value is due to conduct which is not necessarily the result of the nature, characteristics or functioning of the goods. The consumer shall not be liable for the diminution in value of the goods if the company has not informed him of his right of withdrawal.
The withdrawal option is intended to give you the opportunity to open the product, inspect it and, if it does not suit you or you had different expectations, to withdraw from the purchase. You may withdraw from the purchase in the original packaging, which must not be damaged.
To make the withdrawal process as smooth as possible, we have prepared a short list of things to look out for when buying remotely:
● open the packaging carefully and keep it in its original condition until you are fully satisfied that the product is suitable (please return the original packaging undamaged when returning the item to us),
● the handling of the product may cause damage and scratches, especially on products with lacquered surfaces - in the event of damage and scratches, these are not subject to a claim and the returned product will be reduced in price,
● visible signs of use (dust, hair, scratches, stains, dirt) are not eligible for withdrawal from the contract because they are hygienic.

12. GUARANTEE OF CONFORMITY OF GOODS
The Supplier shall be liable for any non-conformity of the goods existing at the time of delivery of the goods and which becomes apparent within a period of two years from the date of delivery of the goods. The non-conformity of the goods shall be presumed to have existed at the time of delivery if it becomes apparent within one year of delivery of the goods, unless the supplier proves otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the non-conformity. The consumer may exercise his rights under the guarantee of conformity if he notifies the seller of the lack of conformity within two (2) months of the discovery of the lack of conformity. In the notification of non-conformity, the consumer must describe the non-conformity in detail and give the seller the opportunity to inspect the goods. The notice of non-conformity must be accompanied by an invoice, contract or other document evidencing the purchase. The consumer may send the notification of non-conformity to the following e-mail address: info@kiddo-world.com, or deliver it in person to the following address: Pelechova cesta 15, 1235 Radomlje.
The goods shall comply with the contract of sale in particular where applicable (subjective requirements for the conformity of the goods):
- it corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the sales contract;
- it is suitable for the specific purpose for which the consumer needs it and which the consumer has informed the seller of at the latest at the time of conclusion of the sales contract and the seller has agreed to;
- is supplied with all accessories and instructions, including installation instructions, as specified in the sales contract; and
- is up-to-date as specified in the Sales Contract.
In addition to meeting the requirements set out in the preceding paragraph (subjective requirements for the conformity of the goods), the goods must also (objective requirements for the conformity of the goods):
- be fit for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, sector-specific industry codes of practice;
- be of such quality and correspond to the description of the sample or model made available by the supplier to the consumer before the conclusion of the sales contract, where applicable;
- be supplied with such accessories, including packaging, installation instructions or other instructions, as the consumer can reasonably expect to receive, where applicable; and
- be of such quantity and have the characteristics and other features, including with regard to durability, functionality, compatibility and safety, as are usual for goods of the same kind and which the consumer may reasonably expect in the light of the nature of the goods and having regard to any public statement made in advertising or labelling by or on behalf of the seller or other persons upstream in the contractual chain, including the manufacturer, unless the supplier proves that:
▪ did not know and could not reasonably be expected to have known of the public statement,
▪ the public statement has been corrected in the same or comparable manner as it was made by the time of the conclusion of the contract of sale; or
▪ the public statement could not have influenced the decision to purchase the goods.
The supplier shall not be liable for the non-conformity of the goods if, at the time of conclusion of the contract, the supplier has specifically informed the consumer that a particular feature of the goods deviates from the objective requirements for conformity as laid down by the applicable consumer protection legislation and the consumer has expressly and separately accepted this deviation at the time of conclusion of the contract.
The consumer may require the seller to bring the goods into conformity, free of charge, without significant inconvenience to the consumer, within a reasonable period of time, not exceeding 30 days, from the time when the consumer notified the seller of the lack of conformity, taking into account in particular the nature of the goods and the purpose for which the consumer needs the goods. The period may be extended by the minimum time necessary to complete the repair or replacement, but by no more than 15 days, in which case the supplier will inform the consumer of the number of days for the extension and the reasons for the extension before the expiry of the 30-day period.
A consumer who duly notifies the seller of a non-conformity may, in the following order, request the seller to:
1. restore the conformity of the goods (repair or replacement) free of charge;
2. a reduction of the purchase price in proportion to the non-conformity, or withdraw from the contract of sale and claim a refund of the amount paid.
If the existence of non-conformity of the goods is disputed, the supplier shall notify the consumer in writing within eight days of receipt of the consumer's guarantee claim.
If the non-conformity has arisen less than 30 days after delivery of the goods, the consumer may withdraw from the contract. Withdrawal may be made by means of a declaration attached to these conditions. Where the consumer withdraws from the sales contract, the supplier shall refund the amount paid to the consumer without delay, but at the latest within eight days of receipt of the goods or proof that the consumer has sent the goods back. The purchase price shall be refunded to the consumer in the same way as the payment was made by the consumer.
13. WITHDRAWAL FROM THE ORDER BY THE SUPPLIER
Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, the supplier will give the buyer the opportunity to withdraw from the purchase.
We reserve the right to refuse an order which we determine that we cannot perform under the conditions and with the information available to us. In the event that the Buyer has already paid the full purchase price in accordance with the invoice, we will refund the full purchase price, including delivery charges, within 5 working days.
The Supplier reserves the right to withdraw from the contract if a material mistake is established in accordance with Article 46 of the Code of Obligations.
14. PROTECTION OF PERSONAL DATA
By entering data on the website or by placing an order, the Buyer authorises the processing of personal data. The online shop uses and stores the data obtained in accordance with the applicable legislation.
Personal data is collected solely for the purpose of processing the order and for the internal needs of the Online Shop, for the purpose of payment of the order, statistical purposes, sending offers, segmenting customers, processing purchasing behaviour, sending advertising material and offers, etc.
The Online Shop undertakes to protect all personal data. The data collected will not be passed on to third parties or unauthorised persons under any circumstances. The customer is responsible for the protection of his/her data by ensuring the security of his/her username and password.
For more information on the protection of personal data in the Company, please refer to the "Privacy Policy" available at the following link.
15. COMPLAINTS AND DISPUTES
You may submit a complaint in writing to the business address set out in the Basic Information section or by email to info@kiddo-world.com. We will respond to your complaint as soon as possible and no later than 30 days after receipt.
The Online Shop will send a decision on the complaint with the relevant explanations in writing to the customer's contact address within 30 working days. The Online Shop's decision is thus final and the internal complaint procedure is closed.
We will endeavour to resolve any disputes amicably. In the event that no agreement can be reached, the court in Velenje shall have jurisdiction, unless the consumer is subject to other optional jurisdictions provided for by the relevant legislation. The applicable law shall be the applicable law of the Republic of Slovenia.
16. LEGAL NOTICE
The Online Shop and all information contained therein, such as text, images of items, graphics and video elements are protected by copyright law and may not be reproduced or used without prior written permission. The Kiddo World trademark and logo are owned by Alma Trade d.o.o.
17. OUT-OF-COURT DISPUTE RESOLUTION
In accordance with legal norms, we do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Consumer Dispute Resolution. Alma Trade d.o.o. informs consumers and publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers via the link here.
The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
18. FINAL PROVISIONS
The Online Shop reserves the right to change the Terms and Conditions at any time or without prior notice. The amended Terms and Conditions will be published on the Provider's website.
Last modified: 17.4.2024